Avaya expands its alliance with Google for AI for contact centers

Avaya has extended the capabilities of its contact center platforms to include an enhanced version of Google Cloud Dialogflow CX that can be employed to create virtual agents infused with AI capabilities that can verbally interact with customers. Residing on the Contact Center AI (CCAI) cloud service provided by Google, the conversational AI capabilities being […]

Exabeam joins cybersecurity ecosystem revolving around Snowflake

Exabeam has become the latest vendor to join a security ecosystem that is starting to emerge around the Snowflake data services platform residing on the Amazon Web Services (AWS) cloud. The provider of a security event information management (SIEM) platform revealed this week that it will now work with customers that have made Snowflake their […]

Analysis: To the brink and back on GameStop – Wall Street vs Reddit

By Svea Herbst-Bayliss and Maiya Keidan NEW YORK (Reuters) – On three hours of sleep a night and with no time to eat, one New York-based hedge fund manager overseeing billions in assets called last week the most stressful of his life. “Nothing was making sense anymore,” he said, as he watched the stock of […]

Here’s where AI will advance in 2021

Artificial intelligence continues to advance at a rapid pace. Even in 2020, a year that did not lack compelling news, AI advances commanded mainstream attention on multiple occasions. OpenAI’s GPT-3, in particular, showed new and surprising ways we may soon be seeing AI penetrate daily life. Such rapid progress makes prediction about the future of […]

Services, not software, are the future of game enterprise tech

Over the last few years, venture investor interest in the game industry has skyrocketed. The industry is no longer just about video games; as cross-media experiences like Fortnite have shown, game developers are embracing multiple forms of entertainment at once. Game technologies like the Unreal Engine that power these experiences are supplementing traditional film, television […]

Smartphone maker Xiaomi says legal complaint against U.S. to protect its interests

HONG KONG (Reuters) – Chinese smartphone maker Xiaomi Corp said on Sunday that its legal complaint against the U.S. Department of Defense and the Treasury Department was to protect the company’s interests, in a notice on the Hong Kong stock exchange. The company filed a complaint in a Washington district court on Friday against the […]

Facebook's Zuckerberg reached out to Australian lawmakers over new media rules

SYDNEY (Reuters) – Facebook Inc CEO Mark Zuckerberg called Australian lawmakers last week to discuss rules that would make internet giants pay news outlets for content but failed to persuade them to change policy, the country’s Treasurer said on Sunday. Zuckerberg “reached out to talk about the code and the impact on Facebook” and a […]