Chatbots and Intelligent Automation Solutions Paving the Way towards Seamless Business Continuity

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Frequent business disruptions in the form of storms, pandemics, lockdowns, etc., pose risk to seamless operations and revenue generation in service industries. One day of operation disruption leads to losses worth millions. Semi-automation is not able to stop the cascading business effects of an unprecedented business disruption. Services such as banks, financial services, insurance, healthcare, information technology services, etc., cannot afford the risk of downtime. Chatbots powered by Intelligent Automation is that indispensable solution in the omni-channel customer interface that keeps the business moving 24×7 even in the face of a major business disruption such as long prevailing pandemic.How do Intelligent Automation powered Chat-bots¬†offer seamless business continuity?

Chatbots engage diverse skill sets such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) / Machine Learning (ML), in short Intelligent Automation, and offer a lifeline to the service industry businesses. Chatbots are located on the key pages of a business website or social media pages of the business, and can be accessed by customers and prospects round the clock in different international languages. They augment the services of the regular service desk and helps tide over most emergency situations.Chatbots can …

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