Companies across all sectors have learned that they can transform their businesses by embracing Intelligent Process Automation, or IPA, which combines Robotic Process Automation (RPA) with AI to automate a myriad of back-office processes. By automating repetitive, mundane work, they free up their employees to spend more time on higher value work, such as providing a better customer experience and finding more efficient operations.
Yet, while RPA works well to automate an employee’s rote responsibilities, many organizations struggle to scale to hundreds of production bots when automation is not coupled with AI and machine learning tools. With the pairing of AI and RPA, IPA adds a new layer of intelligent decision-making processes to automated tasks that standard RPA tools lack. In addition, IPA allows organizations to see ROI that is often in the triple-digit percentages, according to a McKinsey study. But in order to reap these kinds of rewards, organizations must first educate themselves and prepare for the adoption of IPA.
Steps to Realize the Value of IPA
With the promise of double or triple-digit percentage returns from IPA, it is understandable that many executives would wonder if these returns are too good to be true. But what is clear is that the …
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