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Nearly every business today has a website.
Websites can bring more customers and increase sales. However, companies that
don’t invest in their website’s user experience (UX) or usability won’t be
productive. If people can’t easily navigate your website or find it
unappealing, they will leave your site.
Here’s where artificial intelligence (AI) can help. AI technologies can uplift and transform your website by improving customer experience, generating more conversions, taking care of data compliance, optimizing website images, and predicting churn. This article reviews seven advanced ways to use AI to improve your business website.
Most analytics tools “tag” websites by
Using this tag, the analytics tool counts
website visitors, clicks on a link, and user behavior. The tag can also collect
information like geography, device type, and browser type.
track individual sessions and to determine repeat visits from the same browser.
Since browsers have various restrictions, and some users delete cookies,
different analytics tools can sometimes produce slightly different results.
How AI Improves
Many AI technologies and tools can turn raw
web data into actionable insights. Companies can use these insights to
personalize product recommendations, take care of data compliance, and improve
Customized content and personalized product recommendations can significantly improve website engagement. It’s been reported that personalized shopping cart recommendations influenced 92 percent of shoppers online, while personalized home page promotions influenced 85 percent of visitors to buy.
Artificial intelligence and machine learning technologies are used to access and analyze large amounts of customer data to create individualized segments. Website visitors receive personalized offers, text, deals, and more.
Companies are collecting large amounts of data
on their websites. This includes personal data like social security numbers,
behavioral data like purchase histories, and engagement data like social pages
interactions. However, until recently, companies have not assigned this data
the same level of governance as email addresses in a marketing database or
customer records in a CRM.
Tracking these mountains of personal data can
be challenging, especially on dynamic websites which might change from visitor
to visitor, depending on the level of personalization. Personal data is at
constant risk of exploitation or data breaches. That’s why companies need to
include websites as an important part of the complete data privacy compliance
Incorporating AI in website compliance systems
can demonstrate at least three clear benefits — reducing false positives,
addressing human error, and lowering costs. Companies can also leverage AI to
prevent data breaches by spotting malicious behavior patterns in data usage.
AI and Images
Studies show that people remember 80 percent of what they see and only 20 percent of what they read. MIT also found that the human brain can process images in as little as 13 milliseconds. These and many other statistics favor the idea that images are powerful means of communication. Websites use images to increase engagement, illustrate stories, present services or products, and grow social media.
However, large images can slow your website.
Users are more likely to abandon a website if the page load time is more than 3
seconds. This can significantly increase your bounce rate and affect
conversions. AI can categorize website images and image names to provide
optimization based on the customer’s behavior. The optimization is done by
detecting different patterns and structures within an image as well as other
related images of similar patterns.
Google receives about 2.3 trillion searches per year. 15 percent of daily searches are new. Therefore, you’ll have a difficult time attracting new visits to your website if your website doesn’t show up for the appropriate search queries. Machine learning and AI-based SEO analytics tools can quickly identify website issues and offer feedback to improve your search rankings.
Product-specific landing pages help increase
your conversion rates since they are focused on a single goal. This goal often
matches the search intent of the visitor. Customized landing pages help a
company to offer tailored image suggestions of their products or services
according to visitors’ preferences.
AI can analyze visitors’ attributes and send
them to the most relevant image variant. These images can be used to recognize
the viewer’s shopping preference by showing visitors products of their choices.
Customer Churn Prediction
Acquiring new customers costs five times more than retaining existing ones. This statistic suggests that customer churn costs your business money and hurts your reputation. Luckily, companies can now leverage AI to analyze customer interactions to predict and prevent churn.
Companies can develop a risk model through
machine learning and predictive analysis of website data. This model will
indicate how likely customers are to end their relationship with the company.
Then, the model can either send you a warning or automatically serve a solution
to prevent that customer from walking away.
Chatbots are AI-powered systems that analyze a
user’s question and serve a response based on language and behavior cues. They
act as 24/7 virtual assistants for website visitors. Losing the “human touch”
in such business-to-customer interactions isn’t necessarily a bad thing.
Website visitors appreciate the quick support they receive, and companies
reduce their customer support expenses.
Moreover, 75 percent of companies using chatbots on their website report at least a 10 percent increase in customer satisfaction. Apart from working 24/7, chatbots are also immune to stress and frustration from impassioned visitors. AI chatbots are not going to completely replace human customer service in the near future; however, their benefits in improving UX are clear.
Business success has become dependent on
improving website engagement and customer journey. Businesses today are using
AI technologies to analyze website visitors’ data and take analytics to a whole
new level. There are numerous AI tools out there. Make sure to do the proper
research to utilize them fully.
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